Frequently Asked Questions

For the whole month of February 2024.

Registration opens soon.

Moving for your Mind is free to join.

Just click on the link on our home page.  Either register as an individual, team or organisation and share your page with friends and family.

Click log in and locate the “forgot password” link and you will be prompted to enter your registered email address.

An email will then be sent to you with a password reset link (remember to check your junk mail).

Follow the link to the website page where you can set a new password.

Moving for your Mind runs in Australia but you can still participate by registering on this site.  Please note that any donations made to the campaign by people outside of Australia will be processed in Australian dollars and will not be tax-deductible.

1. Select "Yes, I want to create a team" at the Set Up Your Team Step.
2. Choose a unique team name and select your team fundraising goal.
3. Invite your team members by clicking 'add' and entering their first name, last name and email address.
4. Each team member will receive an email invitation to join your team and complete their registration.

Note: you can choose to add team members at a later date from your fundraising dashboard too (see steps below).

After Registration:

If you are already registered as an individual and want to create a team, follow the steps below:

1. Log in to your fundraising dashboard. 
2. Click "Create a Team", choose a unique team name and select your fundraising goal.
3. Click the 'Manage Team Members' tab and invite friends and family to join your team.
4. An email invite will then be sent to invited team members with further instructions on how to complete the registration (remind them to check their Junk inbox).

Your Team Captain will be prompted to invite you during the registration process, so hold tight and wait for your invite to land in your inbox. You will then need to click on the link provided and enter your details to complete the registration.

The Team Captain oversees registering the team, inviting, motivating and coaching team members.

Any more than one person is a team! If you want to get involved but don't have a team, you can also register as a solo participant.

Even though teams can be set up, you are still able to link up these teams under one ‘Organisation.’

If you are a group of friends or family, you will need to first create an ‘organisation’ so your teams can all be linked underneath this.

1. Choose someone within your group of friends or family to be the ‘Organisation Coordinator.’
2. This person can then go ahead and register and select ‘Yes, I want to create an Organisation’ on the ‘Organisation Page’ of the registration flow.
3. On the second step the Organisation Coordinator will need to create a new Organisation.
4. Once the Organisation Coordinator has completed all registration steps the Organisation Page will be ready for sharing.
5. The Organisation Coordinator can invite friends or family members to either register as a Team or as Individuals participating under the organisation.

Changing your team name may impact your team's fundraising page, and any links people are using to try and find it to donate to you. For this reason, we urge you to consider it carefully, and instead continue using your existing team name and fundraising page link.

If you still wish to change your name, please email us with your current team name and the team name you wish to change to and we will be able to assist.

Note: All Team Names need to be unique, and we cannot change your team name to a name that already exists.

1. Choose someone within your group of friends or family to be the ‘Organisation Coordinator.’
2. This person can then go ahead and register and select ‘Yes, I want to create an Organisation’ on the ‘Organisation Page’ of the registration flow.
3. On the second step the Organisation Coordinator will need to create a new Organisation.
4. Once the Organisation Coordinator has completed all registration steps the Organisation Page will be ready for sharing.
5. The Organisation Coordinator can invite friends or family members to either register as a Team or as Individuals participating under the organisation.

No. Each participant is identified by their unique email address, which is paired to a single team.  If you are already registered to a team and accept an invite from another team you will be moved across to the new team along with your Moving for your Mind data and donations.

Just ask your new team captain to send you an invite and follow the link - you will automatically be moved into your new team along with your Moving for your Mind data and donations.

No, you can start fundraising from the moment you register.

You can receive donations up to 15 March 2024. If you would like to support Lutheran Community Services after this date, visit https://donate.lutheranservices.org.au/donate.

Tap into your social network and share your goals and progress with your family and friends.  Sharing donations also encourages some healthy competition between your donors! Templates to share your goals and journey will be available to you as soon as you register.

Fantastic! You can choose to keep going and your Team Captain can increase your team’s target at any time by selecting 'My Team' from the drop down arrow next to their name at the top right and then selecting 'Edit Team Page'.

Your fundraising target is just a guide to motivate you and your team throughout the challenge. Any physical activity you undertake will be of great benefit to your own mental health and any fundraising you do will make a huge difference to the lives of those living with a mental health condition.

There are a couple of ways you can support by donation.

If you have not already got the Fundraising link from the individual, team or organisation you would like to support, then:

1. Go to www.movingforyourmind.org.au 
2. Click DONATE
3. Search for the individual, team or organisation you wish to support and click onto their page.
4. Choose from one of the pre-selected amounts or enter your own preferred amount.
5. Follow the prompts to complete your donation

You can also make a General Donation and select the amount you would like to donate. Note this is a general donation to the Moving for your Mind Campaign and not to a particular individual, team or organisation.

Please make sure you’ve completed all fields on the donation page.  When the donation has been successfully processed, you will receive an email tax receipt.

It sounds like your donation has gone into the general donation pool. Please email us with the donors’ name, email and whose page it should be appearing on. Our team will be able to reallocate this for you.

A tax-deductible donation is any donation over $2 that was not given in exchange for goods or services.  Examples of payments that are not tax-deductible include:

• Registration fees
• Purchases of raffle tickets
• The cost of attending fundraising 
• Any funds donated from outside of Australia

All donations over $2 to Moving for your Mind are tax deductible.

Any donations you make will appear as Lutheran Church of Australia Queensland District on your bank statement.  This is because the Moving for your Mind Campaign is being managed by Lutheran Services (Graceville Centre).  Lutheran Services is the community services arm of the Lutheran Church of Australia Queensland District.

If the donation is $2 or more, a tax receipt will be sent to the sponsor's nominated email address. Make sure your sponsors check their junk mail for their tax receipt if they have not received it.

They can also access their tax receipt by selecting ‘login’ from the Moving for your Mind homepage, then under ‘donor login’ enter the email used when making the donation. They will then be emailed a link to their tax receipt.

You have until midnight on 15 March to make or collect donations.

To log your activities during the Moving for your Mind challenge:

1. Log in and click on your dashboard via the website Click on “Log My Activity” from the menu, and either manually login your activity - select activity type and input the DURATION spent on activities you have completed for the given date.  Alternatively, you can synch through your activity and duration via Fitbit or Strava.
2. After you have done this your activity will appear below in the "My Activity" section.

Sometimes the system can take a moment to update your activity count. If this happens, close and re-open the webpage to refresh and the new total should appear.

If you make a mistake while entering your activity, you can delete this by logging into your account on the website only.

1. Log into your account
2. Click on ‘log my activity’
3. Scroll down to see your logged activity.
4. Click on the bin icon next to any entry you wish to delete. This will completely remove the entry so you can start again.

Access to log your Moving for your Mind activity that was completed between 1 – 28 February will be open until midnight 7 March 2024. 

Donations can still be made up until midnight 15th March 2024.

All funds raised by our Moving for your Mind participants helps fund life-changing mental health support programs across South-east Queensland.  Visit About Us or our Testimonials page for more details.

Yes. The Moving for your Mind website uses SSL technology to encrypt your personal data when it is transferred from your browser to the website. Your personal details are protected on our services, which are PCI DSS (Payment Card Industry Data Security Standard) compliant. We never store any credit card details on our servers.

We use the Stripe payment gateway, used by millions of companies worldwide.  Further information on their security can be found here.

The promoter of this event is Lutheran Church of Australia Queensland District ARBN 051 602 996 (incorporated in Queensland) trading as Lutheran Services ABN 47 291 464 804.  The Lutheran Church of Australia Queensland District is a registered charity, is Tax Exempt and a registered Deductible Gift Recipient.  All donations over $2.00 are tax deductible.  Moving for your Mind and Lutheran Services logos are trademarks of Lutheran Church of Australia Queensland District.